Hi. I live in Maryland where there are 4 Apple Stores and I visit every one (including when I travel) I can find just so I can get a good idea of what service is like. I have actually been treated with a mix of good and bad service. Some stores treat me really nicely and are very helpful, while others are not (I had the misfortune of going to one during the Holidays and well, that is a whole other story. So, I pretty much agree with everyone one because everyone has a few valid points.
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The Apple Store: Bad Customer Service at Your Local Mall